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Negotiate a solution with the customer

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Reference no: EM133016746

-You work for Famous Books as an Administrative Assistant. One of your responsibilities is to respond to queries and complaints about school textbooks. Your supervisor has referred a complaint to you. But you are unable to negotiate a solution with the customer.

-Whom would you refer the complaint onto if you aren't able to negotiate a solution with the customer? How would you do this in this instance?

-What external organisations might you refer this customer to, if you haven't been able to negotiate a solution

Reference no: EM133016746

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