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You have been employed as Operational Manager with responsibility for legal compliance by a large Conference and Banqueting Venue in Sydney. The venue can provide food and beverage and conference services for up to 800 persons. You have been requested to review the business regulatory policies and procedures as below
Task: Choose one area of legal compliance from the following:1. Accident and incident reporting2. Staff Counselling and discipline3. Customer service4. Cancellations, refunds and exchanges5. EEO6. Food handling and hygiene7. Harassment8. Minimal impact practices to reduce negative environmental impacts of water, energy and site use9. Responsible service of alcohol10. Responsible conduct of gaming11. Sale of goods12. Confidentiality and Privacy of Information13. Work Health and Safety - Emergency Procedures14. Work Health and Safety - Hazard identification and risk assessment15. Work Health and safety - Consultation procedures in the workplace
Then you must discuss the review and implementation of this policy and procedure in the Conference and Banqueting Venue according to legislation requirements . You must outline the following:a. Content of the policyb. How it is to be implementedc. Communication methods of the policy to staff members and stakeholdersd. Roles and responsibilities in relation to the policy and procedure for nominated staff memberse. How information updates will be presented to staff in the futuref. How you will remain current with future updatesg. Review methods and timelines for the policyh. Evaluation methods for non-compliance
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