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Negative customer support experience

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Reference no: EM132905164

Recall a time when you had an unsatisfying or negative customer support experience, whether with an IT employee or another type of customer support employee. Describe the circumstances that led you to seek customer support, and state why the interaction went poorly in your view. Then imagine that you were in the position of the customer support person with whom you interacted. How would you have acted differently to improve the customer service experience in the same situation?

Reference no: EM132905164

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