Reference no: EM13854002

Message Strategies: Negative Announcements on Routine Matters: You company, PolicyPlan Insurance Services, is a 120-employee insurance claims processor based in Milwaukee. PolicyPlan has engaged Midwest Sparkleen for interior and exterior cleaning for the past five years, Midwest Sparkleen did exemplary work for the first four years, but after a change of ownership last year, the level of service has plummeted. Offices are no longer cleaned thoroughly, you've had to call the company at least six times to remind them to take care of spills and other messes they're supposed to address routinely, and they've left toxic cleaning chemicals in a public hallway on several occasions. You have spoken with the owner about your concerns twice in the past three months, but his assurances that service would improve have not resulted in any noticeable improvements. When the evening cleaning crew forgot to lock the lobby door last Thursday-leaving your entire facility vulnerable to theft from midnight until 8a.m. Friday morning-you decided it was time for a change.

Your task: Write a letter to Jason Allred, owner of Midwest Sparkleen, 4000 South Howell Avenue, Milwaukee, WI, 53207, telling him that PolicyPlan will not be renewing its annual cleaning contract with Midwest Sparkleen when the current contract expires at the end of this month. Cite the examples identified above, and keep the tone of your letter professional.

Project 1: Good News Letter. Using the following scenario, craft a "good news" letter. Compose your work in a Word document and submit the file to the Assignment link marked "Good News Letter." Scenario:Susan Jones has worked for your company for ten years, during which time your business has continued to grow and prosper. You are aware that Susan's hard work as an administrative assistant has certainly contributed to the overall success of your company, so you have decided to celebrate this ten-year milestone by bestowing a $10,000 per year raise and a new title of "Chief Adminstrative Assistant" upon Ms. Jones. Write a letter in which you commend Susan for her years of excellent work and in which you share the good news of her raise and change in job title.

Writing Project 2: Bad News Letter. Using Letter Writing Skills item #11-44 on page 308 of your textbook, compose a "bad news" letter as a representative of PolicyPlan Insurance Services. All necessary details are provided in the textbook instructions. Compose your work in a Word document and submit the file to the Assignment link marked "Bad News Letter."(see the attach file)