Needs assessments for new programs

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Assume you have completed a needs assessments for new programs/services for your organization. Your needs assessment survey included 20 questions, all of which could be answered on five-point Likert scales (this is the typical rating scale like you see on the course evaluation form with five benchmarks ranging from strongly agree to strongly disagree). Thus you have a set of data. Identify three statistics that would assist you in getting a general picture of the data. Say why you would use these three statistics over other options.

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