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Needs analysis process and training design

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A company has received poor customer feedback and so management urgently invested $50,000 on customer service training. Four months later, the poor customer feedback has continued. The company has decided to conduct a 'needs analysis' now. Define 'needs analysis' and list and describe the 'needs analysis process'? (Module 7)

Module 7: The Needs Analysis Process and Training Design

300-350 words limit

Reference no: EM133048568

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