Reference no: EM133299947

Questions

1. From a Natural System perspective, power in an organization would most likely come from:

formal position, rules, contracts, and seniority.

control over resources, external networks, access to information.

personal relationships, informal positions, cultural knowledge.

experience, job titles, salary, substantive actions.

2. Due to changes in customer preferences in recent years, Awesome Furniture's new CEO Wanda Smith, has decided there is a need to change the product offerings. However, most of the sales team and the production department are happy with the current offerings.

Based upon Kotter's model for change, which stage of change should Wanda focus on?

set short-term goals

create a sense of urgency

build a strategy for change

establish long-term goals

consolidate gains

3. According to the Old Mutual case and based upon the Choosing Strategies for Change model, all of the following change strategies were used by Morule EXCEPT:

education

participation and involvement

communication

explicit coercion

4. Kylain notices that he doesn't seem to have a lot of close relationships within his own department, but he does seem to have acquaintances in other parts of the organization that his colleagues appear to lack.

In analyzing his network, Kylain has the potential to be a source of power because:

He has a high degree of network centrality within the department.

Kylain's strong ties are likely to lead to mentoring and support.

He is likely to fill structural holes in his department's network.

Kylain has weak ties and weak ties are more beneficial than strong ties.

5. George Baily is the CEO of a small bank that is having some financial trouble. He has formulated a new strategy to address the bank's challenges. He has also identified a number of obstacles to implementing the necessary changes, including determining which individuals are most likely to resist change and others who are likely to be persuaded. Additionally, he considered budget limitations and competitive pressures that could limit his ability to move to his desired future state.

By identifying potential restraining forces, George is engaging in:

empowering leadership

transformational leadership

force field analysis

level 5 leadership

refreezing

6. Arjun has worked hard to change his company's culture with a focus on exceptional customer service. Recently, Arjun has tried to align the company's systems with this focus by instituting a new performance appraisal and bonus system focused on customer service.

This would be an example of which of the following steps in Kotter's change model?

unfreezing

anchor new approaches in the culture

empower broad-based action

making the vision compelling

7. In the Old Mutual case, a structural change occurred by creating a more autonomous group in Africa separate from the traditional group in London. Karabo Morule was tasked with leading the cultural change.

What aspects of Kotter's model of change did Morule NOT employ?

communicate the change vision

anchor new approaches to work in the organization's culture

reconfigure the performance appraisal and bonus structure

develop a vision and a strategy

8. Katherine is the manager at the Good Eats Diner and part of her job responsibilities is to oversee the schedule. As the direct supervisor for Emily, Katherine gives Emily the schedule for the next week that includes working on Saturday. Emily works the schedule as presented, even though she would prefer not to work on the weekend.

What kind of power is Katherine most likely exercising?

reward

referent

legitimate

expert

9. Fast Fashion's CEO, Amar is looking to restructure two small divisions into one new division. When trying to overcome resistance to this change, there is a group that is clearly likely to lose out from the change and that also has considerable power in the organization to resist.

Which of the following tactics is most likely to help overcome resistance?

explicit and implicit coercion

participation and involvement

facilitation and support

negotiation

10. Juan is leading a change initiative in his organization. He is particularly worried about the "refreezing stage" of the change process.

Juan has asked you which of the following statements is most likely to be true of the refreezing stage. Which statement would your answer be?

It is the step in which new ideas, new methods, and new technologies are learned.

it is the step during which old ideas and practices need to be cast aside so new ones can be learned.

It is the step during which the existing methods are evaluated.

It is the step in which the things that have been learned and new ways of doing things are integrated into the organization's ongoing practices.