Reference no: EM132817246

You are working as part of the wait staff at a local restaurant. A customer you are serving has called you over to her table. She complains that she has found a hair in her meal. However, she has finished her meal and there is no hair to be seen. She is visibly unhappy and demanding a refund. This is not the policy of your restaurant.

1. Name three (3) conflict resolution techniques. For each one, explain how you will use them to resolve this conflict. Write s each:

Technique 1:

Explanation:

Technique 2:

Explanation:

Technique 3:

Explanation:

2. List 3 problems that could happen if you don't resolve the conflict:

1.

2.

3.