N terms of managing customer expectations

Assignment Help Operation Management

Reference no: EM13968241

In terms of managing customer expectations, what are the three possible outcomes that may occur when expectations are compared to actual product performance? What should marketers do to manage expectations effectively, especially when customers’ expectations are unrealistic? Should a firm attempt to delight its customers by constantly exceeding their highest expectations?

Reference no: EM13968241

Questions Cloud

Draw structure of the cycloalkanes with molecular formula : Draw the structure(s) of the cycloalkanes with molecular formula C6H12 that have a 5-membered ring. Use the wedge/hash bond tools to indicate stereochemistry.

What is a functional test of a detection device : What is the maximum distance on a wall that a wall mounted detector may be mounted from the ceiling? Why? What is a functional test of a detection device? Describe how this is performed. What does it establish

Which is happening to her career : Debra is in line for a senior vice president position at a large hotel conglomerate. She has just received a letter appointing her to the national environmental task force for water and electricity conservation. Which is happening to her career?

Transferred asset for analysis and evaluation purposes : When transferring an asset that the company already owns to a new project, what value should be ascribed to the transferred asset for analysis and evaluation purposes?

N terms of managing customer expectations : In terms of managing customer expectations, what are the three possible outcomes that may occur when expectations are compared to actual product performance? What should marketers do to manage expectations effectively, especially when customers’ expe..

Drivers drive scheduled routes between the cities : Steve is a contract carrier for the United States Postal Service. He has been hauling mail for nearly thirty years. His current contract is to haul mail between 20 cities in the eleven western states. Steve currently has a fleet of 16 tractors and em..

What is the hospitals float : Suppose a hospital writes checks of $100,000 per day and it takes, on average, 7 days for those to be received and clear the banking system. Furthermore, the hospital receives $120,000 in checks daily that take 4 days to be deposited and credited. Wh..

What is informal communication explain its different channel : Define Q2 a Financial statement B ratio analysis C income statement Chapter 15 Q3 What is formal communication different channels of formal communication Q4 What is informal communication Explain its different channels Chapter 14 Q5 What is a servant..

Example of direct labor cost for an airplane manufacturer : The cost of a manufactured product generally consists of which of the following costs?

User Account

All Pages