Reference no: EM13373329

"My homework is to write an indirect refusal claim or refusal credit letter in which you deliver unfavourable news to the recipient.

Below are possible choices :

Refusal Claim:
-For Dental work
-For Hospital Expenses.
-For Repair of a House.

Refusal Credit:
-For opining a New Business.
-For Buying New Equipment For Business.
-For buying a New Car or House.
-For Investing in a New Business.

Scenario: You have received either a claim or a request for credit from individual. You are a worker or manager within a company and you need to write a response ( indirect unfavourable news ) indicating that the person's request is denied. You need to tell them no.

Marking:
Format/Organization:
-Business name & address, date and recipient's address.
-every new paragraph indent, every paragraph single space and between every paragraph double space.

Content:
paragraph#1: background information, buffered the bad news with a relevant opening and focused and neutral language.

paragraph#2: explained the circumstances leading to the bad news, presented reasons that will help the reader to understand and accept the negative information, and stated the bad news clearly and tactfully. Used appropriate techniques to de-emphasize it.

paragraph#3: closed paragraph in goodwill.