Most viable solution approach to meet the business

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Reference no: EM132266125

1. To determine the most viable solution approach to meet the business need a business analyst will do all of the following except:

a. Ranking and selection of approaches

b. Generate alternatives

c. Identify assumption and constraints

d. Determine implementation approach

2. During alternative generation, the business analyst needs to generate as many potential alternatives (including the option to do nothing) to meet the business objectives as possible.

True

False

3. Objectives are long-term, ongoing and qualitative statements of a state or condition that the organization is seeking to establish and maintain.

True

False

4. In the last one year, XYZ has received numerous customer complaints about the quality of customer service provided by XYZ. XYZ’s customer satisfaction surveys show that customer satisfaction levels have significantly dropped over the last one year. The business analyst in-charge has developed the following statement as one of the SMART objectives. “Decrease the time to resolve customer issues from 2 hours to 1.5 hours by providing 20 hours of additional job specific training to the customer service representative.” This objective is:

a SMART objective

Not specific

Not time-bound

Not measurable

Reference no: EM132266125

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