Most important part of delegation to subordinates

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Reference no: EM132204928

1. The MOST important part of delegation to subordinates is

A) conferring authority.

B) retention of loyalty.

C) building confidence.

D) making sure the work is done in a very specific manner.

2. A brokerage firm is looking for ways to fill consumers' needs. One of the LEAST effective techniques to achieve this goal is to

A) monitor demographic changes such as the changing economic circumstances of local workers.

B) continue a one-size-fits-all policy in the company with a transaction-based fee structure.

C) offer a menu of services allowing customers to pay only for those services they use.

D) develop market niches that are less affected by changes in consumer confidence.

3. A new sales associate, while making some mistakes, closed a sale using persistence, honesty, and good humor. Which comment from the broker is MOST appropriate to reinforce the sales associate's behavior in completing the sale?

A) ''If this happens again, I'll have to let you go.''

B) ''You did a good job despite some early missteps. I'm proud that you stayed with it all the way through and kept your spirits high.''

C) ''Your performance was great from beginning to end. Best I've seen since I've been in the real estate business.''

D) ''I hope you've learned that if it's done right in the beginning, most of the problems you experienced wouldn't have occurred.''

4. Which message would a broker find more productive to send in a written memo, rather than having a face-to-face session or an office meeting?

A) "Here's a list of your personal sales and listings taken last month."

B) "I'm sending this memo to train you to make listing presentations."

C) "I've decided that because of your horseplay in the office, you will forfeit floor time for two weeks."

D) "I'd like this memorandum to be considered your performance review for the first quarter of this year."

5. Which is NOT typically a result of labeling?

A) The person who has been labeled is likely to behave in ways consistent with the label.

B) The broker may overlook undesirable behavior in a person labeled ''successful.''

C) A ''loser'' label may cause a good person to fail.

D) The broker is more likely to manage the person rather than the label.

Reference no: EM132204928

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