Reference no: EM132275071
1. Transformational leadership:
A. proposes leaders match their style with the maturity levels of the followers
B. stipulates all good leaders possess one set of identifiable traits
C. is similar to Fiedler's Contingency Theory
D. inspires organizational success by affecting followers' beliefs in what an organization should be, as well as their values
E. promotes learning and a sense of duty for upper management only
2. The process of guiding the activities of the organization in appropriate directions is called:
A. influencing
B. motivating
C. communicating
D. leading
E. managing
3. Which of the following statements is most accurate regarding nonverbal communication:
A. nonverbal communication is usually consistent with verbal communication
B. nonverbal communication usually contains more meaning than verbal communication
C. nonverbal communication should be ignored
D. managers do not need to be effective at reading nonverbal communication
E. nonverbal communication cannot enhance or taint verbal messages
4. Because of its value to management, __________ should be __________ as much as possible.
A. communication, ignored
B. message encoding, ignored
C. feedback, encouraged
D. nonverbal communication, practiced
E. messages, decoded
5. Encoded information the source intends to share with another person is:
A. the source
B. the message
C. the signal
D. feedback
E. the destination
6. Fiedler suggests when there is a mismatch between the type of situation in which leaders find themselves, and the leaders style of leadership:
A. the leader should be discharged
B. the leaders should be flexible enough to adapt to the new situation
C. any leadership style is appropriate
D. leaders should shift to situations for which they are best suited
E. immediate training is necessary no matter how long it may take
8. In interpersonal communication, the destination's reaction to a message, is known as:
A. feedforward
B. feedback
C. listening
D. the communication process
E. critique
9. A force in the situation that influences a manager's determination to make decisions is the:
A. values of the manager
B. manager's tolerance for ambiguity
C. problem to be solved
D. characteristic of the subordinate
E. level of confidence in subordinates
10. A leadership style that instructs followers on how to meet special organizational challenges they face is known as:
A. coaching
B. transforming
C. servant leadership
D. authentic leadership
E. contingency
11. One of the most important, most difficult, and most neglected skills in communication is:
A. encoding
B. decoding
C. selecting the correct signal
D. listening
E. feedback
12. According to the path-goal theory of leadership, leaders exhibit all of the following types of behavior except:
A. achievement behavior
B. participative behavior
C. supportive behavior
D. trait behavior
E. directive behavior
13. Organizational communication that does not follow the lines of the organizational chart is:
A. lateral communication
B. upward communication
C. vertical communication
D. informal organizational communication
E. downward communication
14. The process of directing the behavior of others toward the accomplishment of objectives is:
A. controlling
B. planning
C. leadership
D. management
E. influencing
15. Which of the following is the first and last of the ten commandments for good listening?
A. remove distractions
B. stop talking
C. hold your temper
D. show the talker you want to listen
E. be patient
16. Which approach to leadership views the personal characteristics of an individual as the main determinants of how successful that individual could be as a leader?
A. trait approach
B. behavior approach
C. situational approach
D. characteristic approach
E. subordinate-centered approach