Mortgage operation in the united states

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Reference no: EM133635721

Question

Australia's Macquarie Bank made the decision to close their mortgage operation in the United States, Peter Maher, then group head of banking and financial services, could have delivered the news via email or even through a lower-level manager. 26 Peter realized that the best thing he could do to show he cared was to Select one: a. be indifferent, blunt, and to the point which, strangely enough, is the most effective way of delivering bad news to employees. Business is business. b. be completely honest and up front throughout the process and to treat his staff with respect and intelligence. c. avoid discussion the harsh realities and simply communicate about the issue in an indirect manner which would preserve the well being of his direct reports. d. give gifts and offer lunches as a way communicating the fact that all the employees were going to lose their jobs. Let them down easy.

Reference no: EM133635721

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