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EZ Mortgage is a local mortgage processing company that acts as the back-office for a number of local banks and credit unions. Basically, the bank/credit union acts as the customer-facing part of the process (handling the applications, paper collection, etc.), while EZ mortgage is responsible for processing these documents with the actual lenders.
This business has grown quite substantially in the last few years, but recently a couple of EZ Mortgage's clients have complained about both about the efficiency and the effectiveness of the services provided. EZ Mortgage is missing more deadlines/service level agreements, and the quality of its deliverables have been suspect as of late. Bob Jones, the CEO of EZ Mortgage, needs to correct these problems, but does not know how big the problems are and why they are occurring.
Write a two to three page paper double spaced on how a Six Sigma project could help solve this organization's process issues. Be sure to include how this project this project should be structured and executed.
Which term best describes the process of planning for, developing, managing, and using technology to help people work?
Company culture influences workforce planning tactics in many ways. Which of the following is not one of the ways culture relates to workforce planning?
You have been tasked to completely revamp the security awareness and training program for the company.
At what point in processing should a company sell its product.? At what point should they process further? What factors should they consider when making these decisions?
A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the urn follow a Poisson distribution at the rate of three per minute. In serving themselves, customers take about 15 seconds, exponentially distributed. Wha..
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How could an opponent in bargaining overcome what appears to be a strong commitment to an issue by its opposite member? Why would it be harder for heavily unionized organizations to settle on their bargaining targets than for those with a small propo..
A retailer buys a certain item from a distant supplier. Lead time (L) is normally distributed with a mean of thirty days (μ = 30) and a standard deviation of fourteen days (σ = 14). Daily demand is also normally distributed with a mean of four items ..
He wants you to try to place favorable stories about the baseball star in the media and create a positive environment for him. If formally accused, it could mean irreparable damage to his baseball career.
Under what general conditions would you want to use a price-skimming strategy? when switching from a skimming strategy to a penetration strategy?
the case where children influence consumption behaviors of parents and grandparents and parents and grandparents influence consumption behaviors of children.
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