Reference no: EM133144342

Monitoring and supporting team members

Look for a situation where you monitored team and individual performance against agreed goals and objectives. (Hint: The workflow planning that you completed for each service period in SITHKOP005.)

You will report on the strategies that you used to monitor performance, the information that you shared, the collaboration that you undertook and feedback that you provided.

1. Describe the situation that you have chosen to report and reflect on.

2. Describe the strategy that you used to monitor your team's performance against the objectives described in your workflow planning.

3. Describe the strategy that you used to monitor each individual's performance against the objectives described in your workflow planning. How did it differ from the way that you monitored the team's performance?

4. Describe how you shared information, your own knowledge and experience with the team to assist them to achieve goals and objectives (hint: think about the team briefings and post-service period debrief that you ran for each service period).

5. Reflection - What skills and techniques did I use? What policies and procedures did I follow? How did I ensure efficiency, safety and quality? How did I ensure that my team met quality standards? What did I learn and how might I apply this in future? What might I do differently next time?