Reference no: EM132306271
1. According to Porter’s Five Forces, when the seller has more negotiation leverage than the buyer, this threat is referred to as:
New Entrants
Competition
Suppliers
Substitutes
Customers
2. Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.
Emotional Intelligence
Technical Skills
Interpersonal/Communication Skills
Conceptual Skills
3. _____ is present when an operation strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process.
Lean manufacturing
Mass Customization
ISO9001
Value Chain
4. _____ refers to a method of systematically analyzing work processes to identify and eliminate virtually all causes of defects.
JIT
TQM
CRM
Six Sigma
5. ____ is a control system that measures: financial, customer business processes, and learning and growth.
Profit & Loss Statement
Balance Sheet
Balanced Scorecard
ROI
6. Gathering, interpreting, and summarizing all information relevant to the issue at hand, within a specific time period and with various resource constraints.
Overview
Plan
Decision-Making
Situational Analysis
7. _____ refers to an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods/services.
JIT
TQM
CRM
Six Sigma
8. Monitoring and analyzing the external environments is referred to as:
Environmental Management
Environmental Scanning
Tactical Scaling
Environmental Sharing