Monitoring and analyzing the external environments

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Reference no: EM132306271

1. According to Porter’s Five Forces, when the seller has more negotiation leverage than the buyer, this threat is referred to as:

New Entrants

Competition

Suppliers

Substitutes

Customers

2. Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.

Emotional Intelligence

Technical Skills

Interpersonal/Communication Skills

Conceptual Skills

3. _____ is present when an operation strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process.

Lean manufacturing

Mass Customization

ISO9001

Value Chain

4. _____ refers to a method of systematically analyzing work processes to identify and eliminate virtually all causes of defects.

JIT

TQM

CRM

Six Sigma

5. ____ is a control system that measures: financial, customer business processes, and learning and growth.

Profit & Loss Statement

Balance Sheet

Balanced Scorecard

ROI

6. Gathering, interpreting, and summarizing all information relevant to the issue at hand, within a specific time period and with various resource constraints.

Overview

Plan

Decision-Making

Situational Analysis

7. _____ refers to an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods/services.

JIT

TQM

CRM

Six Sigma

8. Monitoring and analyzing the external environments is referred to as:

Environmental Management

Environmental Scanning

Tactical Scaling

Environmental Sharing

Reference no: EM132306271

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