Monitor customer service in the workplace

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Reference no: EM133776431

Question

1. To provide you with an opportunity to identify how to monitor customer service in the workplace to ensure standards are met. This activity does not require observation.

1. Identify four methods of monitoring customer service in the workplace.

2. Identify and describe five criteria for monitoring phone calls with customers.

3. Describe three benefits of hiring a quality inspector to monitor customer service within the workplace.

2. To provide you with an opportunity to identify how to initiate staff training to enhance customer service. This activity does not require observation.

1. Identify three methods of staff training that can be used to enhance customer service skills.

2. Describe how mentoring can be used within the workplace to improve customer service.

3. List and describe the four development aspects of active listening.

Reference no: EM133776431

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