Modify the teenagers'' behavior

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Reference no: EM13202986

The manager of a large shopping mall was upset about the groups of rowdy teenagers who were hanging out by the mall entrance and scaring off his adult customers. He discovered that if he played classical music over the loudspeakers by the door, the teenagers no longer gathered at the entrance. The mall manager's use of classical music is an example of the use of _____ to modify the teenagers' behavior.

Reference no: EM13202986

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