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Minimizing the show of emotion

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Reference no: EM133492598

The Goleman text (Chapter 8) discusses what display rules are as well as the basic three different kinds.

Rule 1 - Minimizing the show of emotion

Rule 2 - Exaggerating what one feels by magnifying the emotional expression

Rule 3 - Substituting one feeling for another

1. Choose one kind of display rule and provide a personal example of when you acted this way and why.

2. How could you have used a higher level of Emotional Intelligence in that situation to have had a better outcome?

Reference no: EM133492598

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