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Metrics must focus upon customer needs and expectations

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Reference no: EM132758392

Question 1.

"Metrics must focus upon customer needs and expectations." Explain the meaning of this statement. Why have customers become more important for performance measurement? What role, if any, should customers play in developing supply chain metrics?

Question 2.

What role should employees, in general, play in the development of performance metrics? Why is this role important?

Reference no: EM132758392

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