Reference no: EM133212415

Chapter 1:

• What is I/O Psychology?
• Personnel psychology vs. Organizational Psychology
• What factors will affect I/O Psychology over the next decade?

Chapter 2:

• What is a job analysis?
• What are the methods used for conducting a job analysis?
• Which one is most commonly used?
• What kind of questions should be asked during a job analysis interview?
• What are the common uses of the information collected during a job analysis?
• What information should be included in a well written job description?

Chapter 3:

• What is the difference between arbitration, mediation, and negotiation?
• What is case law?
• Uniform Guidelines?
• What is the EEOC?
• What are the protected classes established from the Civil Rights Acts of 1866, 1964, 1991 and the 14th Amendment?
• When can a person legally not be hired because of a disability?

Chapter 4:

• Internal recruitment methods vs. External recruitment methods
• What are the possible parts of a highly structured interview?
• Know and understand the six types of structured interview questions.

Chapter 7:

• What are the possible uses of a performance appraisal?
• What are the dimensions of a performance appraisal?
• What ratings are collected and used in a 360-degree feedback system?
• What is the most important use of a performance evaluation?
• Be able to know and define the four common errors that occur with performance ratings.

Chapter 8:

• What is training?
• What are the three types of needs analysis?
• What are the steps in conducting an employee training needs analysis?
• Know and understand the different training needs assessment techniques?
• What are the benefits of overlearning?
• What are the five methods of person analysis?

Chapter 9:

• What are the characteristics of an employee with high self-esteem?
• Understand the differences between the need for power, achievement, and affiliation.
• Know and understand the three organizational incentive plans.
• What will be the outcome of a person who feels they are being underpaid for their effort?
• What are the three characteristics of properly set goals?