Methods of shaping employee behavior

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Reference no: EM132230918

Review the following methods of shaping employee behavior and write the letter corresponding to each before the situation(s) illustrating it.

a. positive reinforcement

b. punishment--give bad consequence

c. punishment--remove reward

d. negative reinforcement

e. extinction

1. Betty used to give me that intimidating look when I assigned her a task she didn’t want to do, and that behavior made me uncomfortable. So I just ignored it and didn’t let her make me feel uncomfortable, and she stopped giving me the look.

2. You know the rules. That behavior is going to cost you $25.

3. You got that angry lady to calm down and leave the store as a happy customer. This behavior leads to keeping our customers. Thanks, keep up the good work.

4. If you don’t stop breaking the pricing gun, you will have to buy a new one.

5. I know you like to get out of work for a while and get our lunches, but because you mixed up the order today, Santana will go tomorrow.

Reference no: EM132230918

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