Reference no: EM133142832

Provide an example of the following methods of compensating dissatisfied customers:

1. Negotiating with suppliers on customer behalf to gain reduced rates or extra services
2. Providing some or all services free of charge or at reduced rate
3. Providing discount vouchers to attend at a future time
4. Providing inexpensive add-on products
5. Providing small gifts
6. Special attention during the service period
7. Special customer service delivery on next attendance

Outline the following factors to consider when determining compensation of dissatisfied customers:

1. Financial constraints of the organisation
2. Profitability of the sale

Discuss the awareness of special needs, customs and practices of various social and cultural groups of customers in regards to:

1. Modes of greeting, farewelling and conversation
2. Body language and body gestures
3. Formality of language
4. Clothing

Describe each of the following methods of collecting feedback:

Formal:

1. Surveys
2. Interviews
3. Structured questioning

Informal:

1. Observation
2. Casual discussion

What are the essential features, conventions and usage of different types of communication techniques and equipment?