Reference no: EM133096485
1. Which of the following methods of collecting information is considered the fastest and therefore is the most commonly used?
a) Behavioural
b) Trait methods
c) Productivity method
d) Both a & c are equally fast and therefore commonly used
2. When the employee on the front line is given the authority to make decisions
a) Employee engagement
b) Employee empowerment
c) Employee enlightenment
d) Employee enablement
3. Which of the following is NOT a non-traditional recruitment method
a) Contract employees
b) Social agencies
c) Walk-ins
d) All the above are considered non-traditional
4. Which of the following methods collects information about applicants that is often considered unreliable
a) Employment interviews
b) Application forms
c) Resumes
d) References
5. Which of the following interviewer errors occurs when the interviewer allows limited information they have about the candidate as a disproportionate part of the final evaluation of the candidate.
a) Stereotyping
b) Halo effect
c) Leading questions
d) Domination
6. Specific duties and responsibilities that are to be performed by one person is known as
a) Work
b) Job
c) Position
d) All of the above
7. List of all the knowledge, skills, abilities and personality traits need by the person suitable for the job
a) Job description
b) Job standards
c) Job summary
d) Job specification
8. What type of questions can be used in an interview
a) Structured
b) Unstructured
c) Both A& B
d) Neither A &B
9. The process of locating and encouraging applicants to apply for existing or anticipated job openings
a) Selection
b) Recruitment
c) Pooling
d) All of the above
10. The process of acquiring skills and behaviours and abilities to perform current work
a) Training
b) Development
c) Learning
d) All of the above
11. The requirement to join the union as a condition of employment is known as a ____________ shop
a) Agency
b) Closed
c) open
d) Union
12. If the workers are standing at the businesses entrance as the employer has closed the doors to stop employees from entering the workplace, this is known as
a) Lockout
b) Strike
c) Boycott
d) Picket
13. which of the following methods of compensation get paid a fixed amount per item produced?
a) Hourly
b) Piece rate
c) Salary
d) All of the above
14. Dismissal without just reason or without reasonable notice
a) obstructive dismissal
b) Just cause
c) Wrongful dismissal
d) None of the above
15. The type of collective bargaining that centers around a win-win philosophy is known as
a) Intensive bargaining
b) Interest based bargaining
c) Collective relationship bargaining
d) Good faith bargaining
16. Which of the following union official's salary is paid by the union?
a) Shop steward
b) Business agent
c) Hearing officer
d) All of the above
17. When an employee is guaranteed a fixed pension each week or month when they retire?
a) Defined benefit pension
b) Defined remuneration pension
c) Defined contribution pension
d) None of the above
18. Which of the following is an example of indirect pay that an employee could receive?
a) Wage
b) Benefits
c) Piecework
d) Bonus
19. When a rater fails to rate performance either good or bad, but relying on selecting average when unsure?
a) Halo effect
b) Error of central tendency
c) Recency effect
d) Validity error
20. The right to be heard especially during the disciplinary process is known as?
a) Just cause
b) Reasonable discipline
c) Due process
d) All of the above
21. Which of the following should be given to the employee that has come late to work a couple of times, but otherwise has a good working record?
a) Suspension
b) Verbal warning
c) Dismissal
d) Written warning
22. Which of the following should be given to the employee that has had previous discipline issues and now has been discovered to have been stealing from the company over a long period of time?
a) Suspension
b) Verbal warning
c) Dismissal
d) Written warning
23. Which of the following benefits must an employer provided by law?
a) Life insurance
b) Dental coverage
c) Employee assistance programs
d) Employment insurance
24. When appealing discipline, case can be brought before any one of 4 parties. Which one of these parties is an employee of the firm who job is to listen to grievances and reach an agreement
a) Mediator
b) Hearing officer
c) Ombudsman
d) Arbitrator
25. Which of the following job evaluation systems is a little more scientific than other methods and requires detail study of jobs and the grouping of similar jobs and responsibilities into one pay grade for the whole company.
a) Points system
b) Job classification system
c) Job ranking system