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Methods of assessing effectiveness of customer service

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Reference no: EM132861902

Briefly explain the following methods of assessing the effectiveness of customer service practices in the ta Policies and procedures are designed to work together to determine all aims and actions of the organisation. They ensure that the organisation has a coordinated view of workplace objectives and appropriate methods of achieving these objectives table below.

Method

  • Explanation of the effectiveness of the use
  • Examining overall business performance

Monitoring the ongoing effectiveness of:

  • Staff in meeting customer service standards
  • Policies and procedures in explaining practices

Reviewing numbers and nature of:

  • Complaints
  • Disputes
  • Responses of customers

Reviewing customer satisfaction survey statistics

Reference no: EM132861902

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