Methods for establishing customer service policy

Assignment Help Operation Management

Reference no: EM132146722

1. A current warehouse system has five warehouses with 4,000 units at each warehouse. The company desires to change to three warehouses to become more centralized and keep the same customer service levels. Determine the average warehouse inventory levels, using the square root rule. (Choose the closest answer.)

A. 6667

B. 11619

C. 15492

D. 25820

2. Which of the following is NOT considered a best practice in warehouse design and layout?

A. Full cube utilization

B. Wide aisles

C. Straight line flow

D. Multi story facility

3. The most used items, the best sellers or the most urgent to obtain in case of necessity ('A items') should be placed in the most accessible zone of the warehouse in order to minimize ___________

A. cost of inventory depreciation

B. load distance

C. pilferage

D. the amount of inventory

4. Methods for establishing a customer service policy are

A. all of the above

B. Determining channel service levels based on knowledge of consumer reactions to stockouts

C. Analyzing cost/revenue trade-offs.

D. Conducting a customer service audit

5. A firm should offer good customer service for all of the following reasons except:

A. The average disgruntled customer tells at least 8 to 10 people about the unpleasant experience thus hampering future prospects.

B. Good service, which includes good human relations, is the main reason for repeat business.

C. Customer service is a mandatory requirement on all products and services offered in the country.

D. The cost of finding a new customer is considerably greater than the cost of keeping one you already have

Reference no: EM132146722

Questions Cloud

Develop strategies to protect a firm from financial distress : Conduct preliminary research on the 2008 Lehman Brothers Bankruptcy and its various effects on world financial markets.

Analyze the trends in overall inflation : Analyze the trends in overall inflation over the last five years and whether your income has kept pace with inflation. How has inflation over the last five year

Investigate the different types of website : Assignment & Research task - Investigate the different types of website that are possible and the design choices that work for these websites

If a html or pdf full text link to an article : If a HTML or PDF Full Text link to an article is shown, can you access that source by clicking on the full text link?

Methods for establishing customer service policy : Which of the following is NOT considered a best practice in warehouse design and layout? Methods for establishing a customer service policy are

Provide a real life example to support your opinion : Is it really so important for us to be aware of the various styles, the personal behaviors, and the Face to Face communications, at the table?

Assure regulatory compliance : What data management considerations must be reviewed to ensure success for both companies and assure regulatory compliance, ethical responsibility

Should we be concerned about the sizes of the deficit : In August 2018, the U.S. federal deficit topped $780 billion and the national debt grew to more than $21 trillion. (You can find real-time numbers).

Create a confidence interval for the mean of variables : Create a confidence interval for the mean of variables in your dataset. Use the appropriate method from chapter 8 for your data.

User Account

All Pages