Method of overcoming barriers to effective communication

Assignment Help Operation Management

Reference no: EM132217648

1. In most organizations, policies, rules, information, guidelines, instructions, and goals follow which communication channel?

a. Downward

b. Horizontal

c. Upward

d. Informal

2. _____ is the degree of responsibility and power afforded by a person’s professional or social position.

a. Exposure

b. Prototype

c. Stereotype

d. Status

3. The grapevine can offer considerable insight into employees’ thoughts and feelings.

True

False

4. Which of the following statements concerning the grapevine is correct?

a. The best cure for rumors on the grapevine is to ignore them so they will go away.

b. The grapevine is a formal channel of organizational communication.

c. The grapevine is not important to the supervisor and does not affect the supervisor.

d. Supervisors should tune into the grapevine because it can offer considerable insight.

5. Delilah requested a meeting with her supervisor to negotiate a pay increase. This is an example of what type of communication?

a. Lateral communication

b. Grapevine communication

c. Upward communication

d. Downward communication

6. Most supervisors find it easier to engage in upward communication rather than downward communication.

True

False

7. Marissa, a production manager, recently contacted the managers within the marketing and shipping departments to help her tackle an issue related to product design and packaging. This is an example of what type of communication?

a. Upward communication

b. Lateral communication

c. Downward communication

d. Grapevine communication

8. Which of the following is an effective way of managing meetings with the boss?

a. Try and claim all credit for success.

b. Complain constantly in case of problems.

c. Tell your bosses only what they want to hear.

d. Analyze the boss’s listening style.

9. Which of the following is a method of overcoming barriers to effective communication?

a. Using jargon as much as possible to transfer information

b. Developing listening skills every chance possible

c. Keeping the communication a one-way process

d. Communicating when one party is visibly upset

10. Deb learned from her colleague Sean that the company’s new secretary will be leaving after only two months on the job This information most likely came from which channel of communication?

a. Lateral communication

b. Upward communication

c. Downward communication

d. Grapevine communication

Reference no: EM132217648

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