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Message Strategies: Refusing Routine Requests
As a customer service supervisor for a mobile phone company, you're in charge of responding to customers' requests for refunds. You've just received an email message from a customer who unwittingly ran up a $550 bill for data charges after forgetting to disable his smartphone's WiFi hotspot feature. The customer says it wasn't his fault because he didn't know his roommates were using his phone to get free Internet access. However, you've dealt with this situation before and provided a notice to all customers to be careful about excess data charges resulting from the use of the hotspot capability. Draft a short buffer (one or two sentences) for your email reply, sympathizing with the customer's plight but preparing him for the bad news (that company policy specifically prohibits refunds in such cases).
Identify and critically analyze both the reactive and proactive interests of the Malaysian government in sustainability-policy making.
Explain the merits and disadvantages of situational leadership styles. Is it a good idea to shift leadership approaches or not?
Explain the objectives of the legislation, codes or by-laws and how organisations can demonstrate compliance.
Describe whether or not Roger has a legal obligation to pay for the damage he caused and determine whether or not Larry would be liable for any direct damage.
Dinero Bank offers you a five-year loan for $50,000 at an annual interest rate of 7.5 percent. What will your annual loan payment be?
Resource: The Practice of Public Relations textbook,University Library, Internet Select one of the following case studies located in The Practice of Public Relations.
Should firms outsource their innovation? Should firms pursue a strategic policy intended to control a network of partners and suppliers around the world
Critically evaluate the strategic skills required of the leader operating in a complex environment to achieve personal and organizational strategic ambitions
You are a test engineer on the Bridge project at Ryman Pharmaceuticals in Nashville, Tennessee. You have just completed conductivity tests of a new electrochemical compound. The results exceeded expectations.
You observe the following condition "Our female sales representatives have lower customer defections than do our males representatives"
As a current or future leader, what can you do in favor of supportive communication climates in your department and organization?
Discuss Hofstede's dimensions of culture that influence business in your project country. Finally, using Commisceo Global Culture Guides, identify five rules of business etiquette that would directly influence business interactions.
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