Merchandising and telephone customer service

Assignment Help Operation Management
Reference no: EM131117230

Develop a training session on any one of the following topics: •Merchandising •Telephone Customer Service •Conflict Management •Crisis Management •Negotiating •Meeting Management The training session should have a focus on skills rather than knowledge or information 2. Prepare a task analysis of the skill you will be teaching. This will involve a step-by-step outline listing of the skills, knowledge, and behaviors necessary to perform the skill in the order the skills will be taught. 3. Develop training/instructional objectives for a multi-session four hour business training workshop on your selected topic (at least six objectives) Remember Training Objectives Should Be: Specific (these should begin with an action verb) Measurable Attainable Realistic Time-Oriented 4. Develop lessons plans for each of your six objectives to include time spent on each objective, training method, assessment method, equipment or resources needed to conduct the training.

Reference no: EM131117230

Questions Cloud

Additional taxes imposed on popular imported products : Read the following excerpt from a 2010 Wall Street Journal article about the WTO: The World Trade Organization formally condemned European subsidies to civil-aircraft maker Airbus, concluding the first half of the most expensive trade dispute in WTO ..
What conditions must exist for the retail inventory method : What conditions must exist for the retail inventory method to provide valid results?
Telemedicine opportunity or distraction : A telemedicine opportunity or distraction. Please help me to find out problem identification and how to improve it and which areas are affected due of primary and support activities of Partners Healthcare system ? what are these activities in this ca..
A fire destroys all of the merchandise of assante company : A fire destroys all of the merchandise of Assante Company on February 10, 2011. Presented below is information compiled up to the date of the fire.
Merchandising and telephone customer service : Develop a training session on any one of the following topics: •Merchandising •Telephone Customer Service. Develop training/instructional objectives for a multi-session four hour business training workshop on your selected topic (at least six objecti..
Which argument do you support : Thus, its efforts to create global name recognition may reduce its name recognition in the United States. Who Is Correct? Use the Internet to learn more about this issue. Which argument do you support? Offer your own opinion on this issue.
What is adrianas gross profit and net profit in dollars : Adriana Co. with annual net sales of $5 million maintains a markup of 25% based on cost. Adriana's expenses average 15% of net sales. What is Adriana's gross profit and net profit in dollars?
Using simple three-month moving average : Using a simple three-month moving average, make a forecast for this month. If 285 units were actually demanded this month, what would your forecast be for next month, again using a 3-month moving average?  Using simple exponential smoothing, what wou..
Distinguish between gross profit as a percentage of cost : Distinguish between gross profit as a percentage of cost and gross profit as a percentage of sales prices.

Reviews

Write a Review

Operation Management Questions & Answers

  Compute the annual total inventory holding cost

Northwest Hospital currently buys surgical gloves in lots of 1,500 boxes once every four months. Under this ordering policy, demand for gloves will be completely satisfied with no surplus and no shortage.

  Approach to restocking a certain raw material

A shop owner uses a reorder point approach to restocking a certain raw material. Lead time is six days. Usage of the material during lead time is normally distributed with a mean of 42 pounds and a standard deviation of four pounds. When should the r..

  Shared blind spots

As you examine PepsiCo leadership, analyze the prototyping, if any, the leadership is undertaking as a way to experiment with the future. Consider whether PepsiCo leadership is following Scharmer's advice:

  Describe the ownership structure of your business

Describe the ownership structure of your business, mentioning percentages controlled by management team (if applicable).

  General environment and task environment

Include a diagram supported by a detailed discussion explaining which stakeholders operate in the general environment, task environment, or internal environment, and why?

  Identify the more significant types of rejection

He has given you a summary statement listing the reference number of the circuit board and the reason for rejection from one of the following categories.

  Beneficiaries of an electronic health record system

List and describe various stakeholders, users, and beneficiaries of an electronic health record system. For each of these, given example of a business application need for the EMR.

  Meant by the term corporate social responsibility

What is meant by the term ‘corporate social responsibility’ as it applies to international logistics? Illustrate your answer by referring to the Probo Koala disaster and the issue of child labour in the Sialkot soccer ball industry

  Identify the problem related to the sale, trade, or donation

Identify the problem related to the sale, trade, or donation of human organs. Persuade theaudience that you have selected that this is a problem that needs solving; give it presence. Propose action offering specific details to show how the actions wi..

  How health care charging and pricing processes

How health care charging and pricing processes are different from those in other industries. How private and government insurers and payers impact actual reimbursement.

  What are the pros and cons of doing business in china

3. What kind of strategy do the Chinese use? 4. Rules for doing buniess in China. 5. Why America outsource so much? Summarize doing business in China.

  Strategic concept of a joint venture

Define the strategic concept of a Joint Venture, provide an example of a successful JV and an example of a failed JV somewhere in the world -what are the leadership lessons learned from each example?

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd