Memorable service experience

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Reference no: EM132271510

1. One of the ideas I have been thinking of this week while we discuss understanding ourselves is the idea of confidence. When we understand ourselves we can become more confident in our abilities. How does confidence play a role in our successes?

2. A memorable service experience. One good AND one bad. What made it a good or bad experience? Did you tell others, if so, how, social media or face-to-face? Have you gone back?

3. Define the SMERF market. Is it an attractive market for the tourism industry? Explain.

Reference no: EM132271510

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