Reference no: EM132249420
1. If United knows that by shaving off 4 to 5 minutes of time on each stop it can add 100 new flights a day without adding any more planes, United has engaged in which of the following?
a. internal audit
b. activity-based costing
c. budgeting
d. external accounting audit
e. management myopia
2. Establishing a norm such as "Go slow to go fast" amongst team members serves as a form of which type of control system?
a. clan control
b. Six Sigma control
c. market control
d. financial control
e. bureaucratic control
3. If United is sending its pit crews to Pit Crew U for training to improve competitiveness, it is engaging in which kind of bureaucratic control?
a. budgetary control
b. financial control
c. feedforward control
d. feedback control
e. concurrent control
4. These crews want to shave 4 to 5 minutes off of the time that every plane is on the ground. This is an example of which step in an effective control system?
a. using market measures
b. establishing valid standards
c. making it acceptable to employees
d. maintaining open communication
e. using multiple approaches
5. By providing this NASCAR pit training to employees and helping them realize they can shave minutes off of their performance, United has specifically focused on which aspect of designing an effective control system?
a. get acceptance from employees
b. develop a sense of myopia
c. encourage tactical behavior
d. control vanity of managers
e. avoid pettiness within teams
6. In allowing the United pit crew employees to fix their own problems and shorten their time cycle, United is taking which of the following approaches to taking action to correct problems?
a. financial control
b. operator control
c. management control
d. time control
e. specialist control
7. Using Pit Crew U to train employees is an example of United management using processes that worked for another organization. This is an example of
a. benchmarking.
b. planning.
c. leading.
d. auditing.
e. bureaucracy.