Reference no: EM132243532
From Race Cars to Airplanes
1. If United is sending its pit crews to Pit Crew U for training to improve competitiveness, it is engaging in which kind of bureaucratic control?
budgetary control
financial control
feedforward control
feedback control
concurrent control
2. Establishing a norm such as "Go slow to go fast" amongst team members serves as a form of which type of control system?
clan control
Six Sigma control
market control
financial control
bureaucratic control
3. These crews want to shave 4 to 5 minutes off of the time that every plane is on the ground. This is an example of which step in an effective control system?
using market measures
establishing valid standards
make it acceptable to employees
maintaining open communication
using multiple approaches
4. If United knows that by shaving off 4 to 5 minutes of time on each stop it can add 100 new flights a day without adding any more planes, United has engaged in which of the following?
internal audit
activity-based costing
budgeting
external accounting audit
management myopia
5. By providing this NASCAR pit training to employees and helping them realize they can shave minutes off of their performance, United has specifically focused on which aspect of designing an effective control system?
get acceptance from employees
develop a sense of myopia
encourage tactical behavior
control vanity of managers
avoid pettiness within teams