Mediators must be rather forceful

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Reference no: EM132249342

1. To be effective, mediators must be rather forceful.

True

False

2. When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is ________.

avoiding

compromising

collaborating

accommodating

competing

3. With reference to the interactionist view of conflict, conflict that relates to the content and goals of work is called ________ conflict.

relationship

task

process

job

communication

4. Task conflicts can provide positive outcomes only when all members share the same goals and have high levels of trust.

True

False

5. At first, the disputing parties resist your offer to help create a win-win situation for both groups. They are each highly focused on their demands in the negotiation, otherwise known as their ________.

distribution points

focal points

target points

settlement ranges

resistance points

Reference no: EM132249342

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