Mediation and interest-based negotiation

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Reference no: EM1382894

1. Participants in Mediation often experience heightened emotions. As mediator you will need to determine the possibilities of expressed and unexpressed hostility. What are some guidelines for handling hostility and hostile gestures in the mediation process? (Leviton, 2004)

2. The central tenet of interest based negotiation is that negotiators should avoid positional bargaining and work on satisfying their interests. But what exactly are interests and how do they differ from positions?

Reference no: EM1382894

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