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Measure the level of customer satisfaction

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Reference no: EM131458957

Assume you are the manager of a store located in the city that sells high-end clothing for men and women.

You have been asked by the owner to develop a new business performance management system.

What factors would you consider to develop an effective business performance management system?

Which KPIs and operational metrics would you recommend?

The store has experienced a decline in sales over the last few months. As the manager, you want to develop a brief online survey to measure the level of customer satisfaction.

What would be the different dimensions of the construct of customer satisfaction in the context of your store?

Reference no: EM131458957

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