Reference no: EM133356314
Scenario 1:
Total Allied Health is a busy multi-disciplinary allied health clinic located within the South East Queensland. It has ten staff members. The organisation is reviewing the way it does business and your supervisor has asked you to gather feedback from customers regarding their level of satisfaction with the service provided by the organisation.
How can you access product and/or service information to meet the organisational requirements of the task?
Scenario 2:
You have recently commenced work at Total Allied Health and have been assigned the task to review and reorganise information found within the electronic filing systems. The system is connected so that all staff can access, amend, and store information. The system has not been managed by anyone and as a result it is disorganised. It is packed full of outdated information and files are stored in the wrong location. Patient details are stored across two different databases and no one ever checks which database the patient should appear in and as a result there are multiple duplications of patient files.
The system also keeps track of stock (such as PPE) and it is very complex. The staff do not like to use the system so they either email their requests through to the receptionist or leave a post it note on her desk. Sometimes the stock of PPE becomes very low as no one is updating the inventory.
1. Detail what must be done prior to reorganising the electronic filing system to ensure it meets the workplace requirements?
2. What software would you use to update, maintain, and store information gathered during this review process?
3. Explain the methods you would use to measure relevance and application of the information currently being provided?
4. Discuss how you will incorporate changes in information gathering requirements that may happen in the future.