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Question
Eastern Insurance Company has a main processing Centre in Calgary, Alberta that is responsible for all Canadian claims. On average they process over a thousand claims per month. Claims are for a range of services including dental, medical, and professional services. Recently it has been brought to the Managements attention that errors are becoming an increasing problem. The company does not have a Quality Control Department, but the Operations performance does fall under the responsibility of Marco Rossi, Operations Manager. Although he has no formal training in quality, he has taken a measure of implementing a Quality improvement project.
Describe the role corporate culture plays in the success or failure of a project
Historically many factors have caused change in the personal care industry including federal regulations, changing consumer demographics, and ecommerce.
Identify at least three conclusions that have potential concern for the long-term future of the project and or company.
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Consider the following for the internal environment of the organization Walmart:
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