Material safety data sheets only list chemical contents

Assignment Help Operation Management

Reference no: EM132222228

1. Material Safety Data Sheets only list chemical contents, not relative hazards to the users.

True

False

2. The front office manager uses the results of the night audit in which of the following way(s)?

a. monitors credit activity of guests

b. projects daily cash flow from room sales

c. monitors projected and actual sales for the various departments

d. all of the above

3. If a hotel holds a credit balance on a guest folio, this means it owes a guest for future services.

True

False

4. Component(s) of a service strategy statement include which of the following?

a. commitment from top-level ownership and management that service is a top priority in the company

b. commitment to develop and to administer a service management program

c. commitment to train employees to deliver service efficiently

d. commitment of financial resources to develop incentives for the employees who deliver the services

e. all of the above

5. A trial balance helps the night auditor focus on accounts in which charges may have been posted or reported incorrectly.

True

False

6. Match with the correct answer

Theory X

Theory Y

Hygiene Factor

Mayo

A. employee has an inherent dislike of work

B. employee seeks responsibility

C. physical working conditions

D. treat a person special

Reference no: EM132222228

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