Marsha lewis is the manager at a fast-food establishment

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Reference no: EM13389910

1) Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?

A. Legitimate power

B. Coercive power

C. Reward power

D. Referent power

2) Marsha Lewis is the manager at a fast-food establishment, managing a staff of 25 employees. Many of her staff members are extremely impressed with how she handles her work, and they emulate Marsha's behaviors and actions in working with others. The team believes Marsha is fair and understanding, and she always promotes from within when employees have been performing well. Which two sources of power does Marsha use in this example?

A. Reward and referent power

B. Referent and coercive power

C. Expert and reward power

D. Referent and expert power

Reference no: EM13389910

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