Marquise jewelers is national chain of value jewelry stores

Assignment Help Operation Management

Reference no: EM132255918

Validity refers to the

A) consistency of test scores over time.

B) accuracy of a selection test.

C) interpretation of the test scores.

D) qualifications needed for the job.

E) qualifications of a job candidate.

The 2010 Affordable Care Act requires

A) employers to subsidize child care services for employees if such services are not provided on-site.

B) employers to pay for outpatient drug and alcohol counseling for affected employees.

C) government assistance to be given when long-term care is needed for those under the age of 65.

D) employers, except small businesses, to provide financial support to retirees.

E) employers, except small businesses, to provide health insurance for employees or pay a fee.

Marquise Jewelers is a national chain of value jewelry stores with locations throughout North America.

"Luxury service at affordable prices" is the crux of Marquise's business model, and executive management is always looking for ways to ensure that the high standards in this area are maintained. Recently, several of their stores in New England have had an uptick in customer service complaints, and they received an average Yelp rating of three stars, down from four stars during the last financial year. Marlee, the regional manager for New England, meets with Deray and Kiki, local store managers, and Tarquin, the top salesperson in their area, to discuss strategies for improving their customer service rating. Each employee writes down several goals. Given what you know about management by objectives, which one of these goals do you consider the best option?

A) make sure sales staff provide customer service that goes above and beyond

B) within the next six months, reduce the rate of customer service complaints by half

C) have sales staff follow up with every customer personally by phone or email

D) by month's end, implement a checklist of ten goals for each customer interaction

E) implement a mystery shopper program, which will file periodic reports with management

Reporting relationships between bosses and subordinates are tied with the ________ dimension of a firm's structure.

A) flexible

B) horizontal

C) vertical

D) external

E) circular

The oversight of a firm by its executive staff and board of directors is called corporate

A) power.

B) governance.

C) strategy.

D) maintenance.

E) control.

Reference no: EM132255918

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