Marcel works in the linen department of a big department

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Reference no: EM13392100

Marcel works in the linen department of a large department store. When a customer arrived Friday morning to pick up a Thanksgiving tablecloth she had specially ordered, she was disappointed to find deliveries were late, and the cloth had not yet arrived. She was planning to use it at a Thanksgiving gathering at her home this weekend. Marcel was able to use empowerment to bridge the _______ gap by offering to bring the tablecloth to her home himself as soon as it arrived at the store.

A. research

B. knowledge

C. delivery

Reference no: EM13392100

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