Manufactures and installs home security systems

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Strategies and customer service life cycle

Work in a group with five classmates. Assume that you are part of a management team for a new company that manufactures and installs home security systems. Brainstorm and develop a customer service strategy for this new company that integrates a projected customer service life cycle for its product. Develop a chart presentation that contains there two items about your company and presents it to the class either in discussion or panel format, as directed by your instructor. As an alternative, follow your instructor’s directions to join a group and use the instructor- designated discussion board to complete the group project. (the world of customer service 3rd edition)

Additional information: 4.3 involves the Customer Service Life Cycle...(Requirements, Acquisition, Ownership and Retirement Phases). In each of these phases, there are logical strategies that a home security business would consider when they create their customer service activity. Use your own understanding or do some research to figure out how a business will connect with customers in each of these phases. In particular, how can they retain the business of an existing customer when the customer is moving (perhaps down-sizing). The idea is all about assessing the new set of needs that a customer will experience and can perhaps lead to new business.

Reference no: EM132188734

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