Managing underperformance at the workplace

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Reference no: EM133072660

BSBOPS601 Develop and implement business plan - Central Australian Institute of Technology

Task 1:

Activity 1: Complete the following Task

1. Visit the ABLIS website and conduct a guided search to gather more information about the licences and permits required for the following business:
• A bar operating in Sydney, NSW, serving food and alcohol
• Will play live music only
• Some development work to the building before opening (e.g. plumbing and drainage)
2. Write down the at least three licence / permit types needed.

Activity 2: Read Chapter the learner guide and complete the following True or False

Organisational framework refers to the basic components that make up the structure of the organisation, and the methods and processes that the business uses to interact internally, and communicate with external entities

A mission statement describes where a business is expected to be as a result of achieving its vision.

In a SWOT analysis, strengths and weaknesses are considered external factors, and opportunities and threats are considered internal factors.

Once a business gets permits and licences, it is not required to get any new permits or licences for any change in the current operations.

KRIs can be considered a subset of KPIs.

Consultation with stakeholders is an example of best practice as it represents good governance and transparency, and demonstrates a desire to engage in meaningful two-way communication.

Activity 3

Read Chapter 1 of the learner guide and complete the following Task.

List the elements of a business plan

Activity 4
List at least five different channels of stakeholder communication for business plans

Activity 5
To drive business growth, it is important to transform the blueprint in the business plan into an action-driven implementation plan.

A business plan has to receive buy-in from only the internal stakeholders of the organisation.

Performance Measurement System includes both financial and non- financial metrics.

Informational reports are ideal for getting to know the number of employees, the department each one works for, and the role each employee plays.

The DuPont Model is still commonly used by organisations as a framework for Performance Measurement Systems.

it is not necessary for a business to understand the reasons for failure and devise ways and means to overcome causes for potential failures.

Activity 6
Match the terms to their corresponding definition by drawing a line between them.

Terms                                         Definition

System failure                 Difference between estimates in the business plan and actual results when the business plan is implemented
Product failure                 One of the internal systems of a business fails to meet its expected requirements
Service failure                 When a product fails to continue or sustain its presence in the market or fails to produce profit
Variance                         When the performance of a service fails to meet a customer's expectations

Activity 7

List the different types of business performance reports. Explain each one briefly in your own words.

Activity 8

Read chapter 3 of the learner guide and complete the following True or False

Leading and managing organisational change stops with developing communication or education plans.

Employees fearing the unknown and inefficient communication process are barriers to organisational change.

The evaluation of the implementation can be done through a process evaluation, outcome evaluation, or through an impact evaluation.

An effective way to get feedback from the participants of the plan is through surveys and interviews.

Failing to get everyone on board with corporate changes does not change a thing. It is not a barrier to change. It just means that top-level management must exert their authority to make the change happen.

In modifying the change management plan, every change is an opportunity for improvement. Keep reviewing and revising the plan, as necessary.

Activity 9

Read chapter 3 of the learner guide and complete the following crossword below

There are five steps for managing underperformance at the workplace. Below, they are given in a random order.

Rearrange them so that they are in the correct order.
• Discuss with employee
• Assess and analyse cause
• Identify problem
• Monitor performance
• Devise a solution

Attachment:- Class Activities.rar

Reference no: EM133072660

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