Managing the front desk operations

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Reference no: EM133052156

Managing the Front Desk Operations

Why is it necessary to prepare rooms forecast? What are the components of this? Management tool? In addition to the front office manager, who else uses the room forecast?

What does "overbooking" mean? Discuss the legal and financial implications of this practice.

Why is obtaining guest data accurately during the registration process so important?

Who uses these guest data besides the front office? Give some examples of how incorrect data can affect the guest and the hotel.

What are the major parts of the guest registration process?

Identify some of the requests a guest will have with regard to room selection. How can a front desk clerk be attuned to the needs of a guest?

Why are establishing and monitoring room rates so essential to the hotel's profit and-loss statement

Reference no: EM133052156

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