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Managing quality and performance

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Managing Quality and Performance

You are a manager at a local manufacturing plant where your workers make widgets. You have set quality standards of 95% for your team's production of widgets, meaning that 95 out of 100 of widgets produced must be defect free. You have measured that your team's actual performance is 90% defect free, and you have deemed this to be inadequate/bad. You must now take corrective action, and you have two choices to make.

Explain what the different steps in the feedback control model have been taken already. Explain.

Now that you have decided that you need to take corrective action, explain what one possible course of action could be. Explain.

Reference no: EM132727726

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