Reference no: EM133041999

Scenario: Managing performance through training and development

BC Assessment is a provincial Crown organization whose 350 to 400 professional appraisers determine the market value of land and improvements for taxation purposes. Each year, about 2% of property owners file a formal complaint or appeal with the agency. The appeal process represents a significant cost, mainly in staff time. To help cut back costs, the agency decided to train appraisers to develop the skills needed to resolve appeals quicker. Thirty-six appraisers took part in a two-day, face-to-face workshop that included group discussions, team summaries, case studies, and mock role-playing exercises. Before training, only 20% of the trainees self-rated their knowledge and skill levels as high. After training, that number rose to 56%. However, six months after the training almost 70% of the appraisers that took part in the workshop saw little or no improvement in tasks associated with appeal management.___________

Saks, A.M., Haccoun, R.R., & Belcourt, M. (2019). Training design. In (8 ed.). Nelson.

Use Baldwin and Ford's Transfer of Training Model to explain why so many of the trainees reported little or no improvement in tasks associated with appeals management.

Use Baldwin and Ford's Transfer of Training Model to explain why so many of the trainees reported little or no improvement in tasks associated with appeals management.