Managers need new way of thinking about quality

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Please use headings and subheadings in your report to enhance its readability. For this assignment, type 2 pages in length, double-spaced:

In your own words please, discuss the comment, "To keep customers delighted managers need a new way of thinking about quality." What is this "new way" of thinking? What old assumptions have to be given up?

Reference no: EM132225310

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