Manager communication skills and performance

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Reference no: EM132183469

1. Which of the following isn't helpful in improving a manager's communication skills and performance?

a. Empowering individuals

b. Valuing the customer

c. Listening actively

d. Talking quickly and loudly

2. Taya was feeling dissatisfied with her job because of poor work conditions, too much supervision, unfair company policy, and a weak relationship with her supervisor. These are characteristics of

a. motivating factors.

b. hygienic factors.

c. communication apprehension.

d. incentive rewards.

3. When Crystal first met Tim, he was yelling into his telephone and making demands of the person on the other end. Crystal decided that she could never be a friend of a person with such a bad temper. Crystal was engaging in

a. assertiveness.

b. emotional interruption.

c. interpersonal attribution.

d. performance avoidance.

4. Using "I-messages" and avoiding judgmental attitudes are examples of non-evaluative communication.

a. True

b. False

5. Selective exposure is the process of

a. believing that only exposing yourself to good and positive messages will make you stronger and better.

b. opening oneself to information that is consistent with previous knowledge, beliefs, or tastes.

c. retaining information that is consistent with previous knowledge and beliefs.

d. thinking that you are better than everyone else.

Reference no: EM132183469

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