Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
The management of the Diners Delight franchised restaurant chain is in the process of establishing quality-control charts for the time that its service people give to each customer. Management thinks the length of time that each customer is given should remain within certain limits to enhance service quality. A sample of six service people was selected, and the customer service they provided was observed four times. The activities that the service people were performing were identified, and the time to service one customer was recorded as noted below: Service Person Sample 1 Sample 2 Sample 3 Sample 4 1 200 150 175 90 2 120 85 105 75 3 83 93 130 150 4 68 150 145 175 5 110 90 75 105 6 115 65 115 125 a) Copy and paste the data from the table above into Excel. Do the calculations in Excel and develop and R Charts showing the LCL and UCL. Copy and paste the spreadsheet calculations and the and R Charts below. Hint: The sample size is six since each sample contains six observations. b) After the control chart was established, a sample of six service personnel was observed, and the following customer service times in seconds were recorded: 180, 125, 110, 98, 156, and 190. Is corrective action called for?
Culture drives quality-if an organization does not have a culture in which they hold themselves and others accountable.
What type of operations and supply chain environment has more difficulty managing capacity— n environment supporting standardized products and services or one that supports customized products and services? Explain.
Many states have passed laws known as dram shop acts under which a business or an individual can be held liable for injuries caused by persons who become intoxicated from alcohol served by the business or individual. What do you think the underlying ..
You have been hired to oversee decentralization of your client’s human resources function in which corporate functions will be relocated to each regional office
Look at potential management or leadership positions and identify at least one opportunity. What are your top 3 strengths and your top 3 weaknesses?
Not every great business leader is a big talker, but most are excellent communicators. Identify a business leader who you admire in your community.
The reading, “Workplace learning strategies, barriers, facilitators and outcomes: a qualitative study among human resource management practitioners”
Why do people describe Milton Friedman's theory as the "agency theory" of corporate social responsibility (CSR)?
What insights supports and aid development as an effective leader How would developing strong communication assist one in becoming a leader in a chosen.
To benchmark is to compare the business success/performance to industry bests and top performing organizations.
Define “Diversity Audit”. What does a diversity audit entail? How might a diversity audit positively or negatively shape an organization’s strategy?
What factors help to explain the growth of service businesses relative to manufacturing businesses in the United States in recent years?
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd